Booking
How students find you and book lessons
Online booking: Students book directly from your DriveBook profile or your custom domain. They see real-time availability and confirm with payment in one step.
Offline booking: Record cash, bank transfer, or phone bookings manually so all lessons appear in one unified calendar regardless of how they were arranged.
Booking buffers: Set automatic gap time between lessons — 15, 30, or 60 minutes — to allow for travel, debrief time, or recovery between sessions.
Advance booking window: Control how far in advance students can book (e.g. up to 8 weeks) and how close to a lesson a new booking can be placed.
Slot reservation: When a student begins the checkout process, the slot is temporarily held to prevent simultaneous double-booking.
Booking confirmation: Students receive automatic SMS and email confirmation immediately on booking. You see the booking in your dashboard instantly.
Reschedule and cancel: Both students and instructors can reschedule or cancel through the dashboard. Cancellation policies are enforced automatically.
Students
CRM, lesson history, progress tracking, and notes
Student records: Each student has a profile with contact details, booking history, wallet balance, progress notes, and lesson feedback.
Lesson notes: After each lesson, instructors log what was covered and observed. Students can view their own notes from their dashboard.
Progress tracking: Skill areas are tracked over time. Students see their development toward PDA readiness. Instructors see patterns across all students.
Student dashboard: Students have their own login with upcoming bookings, wallet balance, lesson history, progress, and the ability to book directly.
Guest checkout: Students can book without creating an account. An account is created automatically and they can set a password later.
Student notifications: Automatic SMS and email reminders before each lesson. Notification preferences can be managed by the student.
Payments
Wallet, packages, Stripe, payouts, and refunds
Student wallet: Students load credit via card payment. Lesson costs are deducted automatically at booking. Balance is always visible in the dashboard.
Lesson packages: Instructors can offer discounted multi-lesson packages (5, 10, or 20 hours). Packages are pre-purchased and deducted per lesson.
Stripe processing: All card payments are processed through Stripe. PCI-compliant. No card data touches DriveBook servers.
Weekly payouts: Instructors receive weekly payouts for lessons completed in the prior week. Payout includes lesson fees minus platform commission.
Commission structure: Platform commission is deducted from each lesson payout. The rate is tier-dependent and shown clearly in the instructor dashboard.
Refunds: Cancellation refunds are returned to the student wallet automatically. Refunds to original payment method are processed on request.
Pending payment flow: If a student has insufficient wallet balance, the booking is created as Pending Payment and the student receives a top-up prompt.
Offline payment recording: Cash and bank transfer payments can be recorded manually and tracked alongside online transactions in the revenue dashboard.
AI & Automation
AI phone receptionist, SMS reminders, and voice booking
AI phone receptionist: A 24/7 AI answering service that checks your real-time availability, books lessons over the phone, and sends the student an SMS confirmation — without you doing anything.
Voice booking: Students call your DriveBook number, speak naturally with the AI, confirm their lesson time, and receive a booking ID. Works around the clock.
Real-time calendar access: The AI reads your live availability before offering any time slot. It cannot double-book or offer slots outside your working hours.
Multi-language support: The AI can detect and respond in languages other than English, reducing the barrier for students who prefer to communicate in their first language.
SMS reminders: Automatic lesson reminders sent by SMS — typically 24 hours before and again on lesson day. Reduces no-shows without any instructor action.
Booking confirmation SMS: Every confirmed booking triggers an automatic SMS to the student with date, time, instructor name, and pickup address.
Branding
Subdomain, custom domain, logo, and business profile
Subdomain booking page: Every instructor gets a public booking page at [yourname].drivebook.com.au — live immediately, no setup required, indexed by Google.
Custom domain: On PRO and above, point your own domain (e.g. perthdriving.com.au) to your DriveBook booking page. Full DNS setup guide provided.
Logo and brand colours: Upload your logo and set your brand colour. Applied to your booking page, email confirmations, and student dashboard header.
Public instructor profile: Your profile includes bio, credentials, service area, vehicle type, pricing, languages, availability preview, and student reviews.
Google indexing: DriveBook profiles include full JSON-LD structured data and are crawlable by Google. Profiles appear in local search results.
School branding: Driving schools can apply school-level branding across all instructor profiles — consistent logo, colours, and business name.
Multi-Instructor Schools
Admin dashboard, instructor management, and staff controls
Admin dashboard: School owners see all instructor calendars, bookings, and performance from one central view. No need to ask each instructor for updates.
Per-instructor calendars: Each instructor manages their own availability. The admin can view but instructors operate independently within school settings.
Instructor performance reports: Booking completion rate, cancellation rate, revenue generated, student count, and review scores — per instructor, per period.
Student assignment: Assign new students to specific instructors from the admin panel. Reassign students between instructors when needed.
Centralised payouts: Admin sees each instructor's payout calculation. Weekly payout runs cover all instructors in the school with individual breakdowns.
Staff governance: Role-based access on BUSINESS tier. Admin, manager, and instructor roles with different permission levels.
School-level branding: One logo and brand colour applied to all instructor profiles under the school. Consistent presence across the whole team.
Reviews
Collecting, displaying, and managing student reviews
Post-lesson review requests: After a lesson is marked complete, students can be prompted to leave a review. The request is sent automatically without instructor action.
Verified reviews only: Only students who have completed a booking can leave a review. This prevents fake reviews from people who haven't used the service.
Public review display: Reviews appear on the instructor's public profile with star rating, date, and reviewer first name. Visible to all prospective students.
Review moderation: Instructors can flag reviews that appear to violate guidelines. DriveBook reviews flags before actioning.
Admin review oversight: School owners can see reviews across all instructors in their school. Useful for identifying patterns in student satisfaction.
Reporting & Revenue
Income tracking, payout history, and business insights
Revenue dashboard: Total revenue, lessons completed, and average lesson value by day, week, or month. Filterable by instructor for school accounts.
Payout history: Every weekly payout is recorded with a full breakdown: lessons included, commission deducted, refunds applied, and net payout.
Booking analytics: Booking volume over time, cancellation rate, peak booking days, and lesson duration breakdown.
Student metrics: Active students, new students per period, average lessons per student, and students approaching PDA readiness.
Data export: Revenue and booking data can be exported for use in accounting software or provided to a tax agent at year end.
Subscription Plans
Four tiers for every stage of your business
BASIC
Solo instructors starting out
- ✓Booking page
- ✓Online booking
- ✓Reminders
- ✓Wallet payments
- ✓Student records
PRO
Established solo instructors
- ✓Everything in BASIC
- ✓AI phone receptionist
- ✓Custom domain
- ✓Revenue analytics
- ✓Priority support
STUDIO
Small schools (2–6 instructors)
- ✓Everything in PRO
- ✓Multi-instructor dashboard
- ✓School branding
- ✓Per-instructor reports
- ✓Centralised payouts
BUSINESS
Larger schools & groups
- ✓Everything in STUDIO
- ✓Unlimited instructors
- ✓Role-based access
- ✓Advanced reporting
- ✓Dedicated support
Data Security & Privacy
Student and instructor data is stored securely with access controls, encrypted in transit (TLS), and never sold to third parties. Payment data is handled entirely by Stripe — no card details touch DriveBook servers. Session data is protected with industry-standard authentication.
Is student data secure on DriveBook?Notifications
DriveBook sends automatic notifications at key moments — booking confirmed, lesson reminder (24 hr and same day), cancellation processed, payout sent, and package expiry warning. Notification preferences are manageable from the student and instructor dashboards.
Further Reading
Deep-dive guides on specific platform areas.
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